Return Policy

30-Day Easy Returns

We want you to love your purchase. If you're not satisfied for any reason, we offer an easy return process.

Order Cancellations

You may request to cancel your order within 12 hours of placing it by contacting our customer support team.
If your order has already been dispatched, please follow the Return Instructions provided below.

Return Conditions

We accept returns under the following terms:

  • Return Period: Items may be returned within 30 days from the date they were delivered.
  • Item Condition: Products must be unused, in their original condition, with all tags still attached and returned in the original packaging.
  • Proof of Purchase: A receipt or valid proof of purchase is required for all returns.
  • This Return & Refund Policy applies to purchases in the United Kingdom.

Return Costs

Defective, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect:

  • Please contact us as soon as possible (ideally within 48 hours)
  • Include your order number and photos if applicable

If the item is confirmed to be defective or incorrect, we will:

  • Cover the return shipping costs
  • Offer a replacement or refund 
  • There are no costs for the customer in this situation

Change of Mind Returns (Customer Remorse)

Change of mind returns are accepted within 30 days, as long as the product meets the conditions listed above.
Return postage for change of mind is the responsibility of the customer. Shipping costs are non-refundable.

This applies when you purchase the wrong product, the item does not fit, or you no longer want the item.

Restocking Fee

We do not charge any restocking fees on returned items.

Summary

  • We pay return shipping for faulty, damaged or incorrect items
  • You pay return shipping for change-of-mind returns

Return Instructions

To start a return, please follow these steps:

Step 1. Contact Customer Service: Email info@aralynlondon.com with your order number, reason for return, and any supporting photos if applicable.
Step 2. Receive Return Authorization: Our team will respond and provide a return authorization, the correct return warehouse address and packaging instructions.
Step 3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included.
Step 4. Shipping: Use a reliable shipping service with tracking. Keep your tracking number until your refund is processed. Return shipping costs are covered by the customer or by us if defective or incorrect.

Refund Process

Processing Time: Approved refunds will be processed to your original payment method within 5 days. It usually takes another 5 days for the refund to appear on your original payment method, depending on your bank or payment provider.
Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at info@aralynlondon.com.

Exchange Policy

We do not offer direct exchanges.
If you need a different size or colour, please return your item and place a new order through our website.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

For More Information:

Questions?

Visit our Frequently Asked Questions page or contact our customer service here.

Contact Information

Store name: Aralyn London
Business Address: 2nd Floor 75-77 Colmore Row, Birmingham, United Kingdom, B3 2AP
Warehouse address: Flat 5065, 5/F, Yau Lee Centre 45 Hoi Yuen Road Kwun Tong, Hong Kong

Phone: +44 7447 388678
Email: info@aralynlondon.com

Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.
Contact form: Click here