Frequently Asked Questions

1) When will my order be delivered?

Orders are processed within 1–3 business days (Monday–Friday).
We ship orders from our fulfilment partner network, depending on stock availability. We ship exclusively within the United Kingdom.

Typical delivery times for the United Kingdom are:

  • Transit time: 6–9 business days (Monday–Friday)
  • Total delivery time: 7–12 business days (Monday–Friday) from the date of your order

You will receive tracking information as soon as your order has been dispatched.

For more information, review our Shipping Policy.

2) My order is delayed – what should I do?

If your parcel has not arrived after the regular delivery time + 3 additional days, please contact us and we will investigate the delay with the carrier.

3) Does shipping cost me anything?

No, at Aralyn London, shipping is always free for all orders within the United Kingdom.

4) Which payment methods can I use?

At Aralyn London, we offer you secure and convenient payment options. You can choose from:

  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • Shop Pay
  • UnionPay
  • Visa

5) Part of my order is missing – what should I do?

For larger orders, your items may be shipped in multiple packages for logistical reasons. In this case, you will usually receive the missing products within 1 to 3 business days (Monday–Friday) after the first package.

If the remaining items do not arrive within this timeframe,  for assistance.

6) The package arrived damaged - what should I do?

If your parcel arrives damaged, please contact us as soon as possible with

  • Your order number
  • Clear photos of the damage

We recommend not returning the item until our support team has reviewed your case.

7) Did you accidentally order the wrong product or the size doesn't fit?

We do not offer direct exchanges. If you want another size or colour, please return your item and order the size or colour you want through the website.

8) Do you have any further questions?

We're here to help.

Contact Information

Store name: Aralyn London
Business Address: 2nd Floor 75-77 Colmore Row, Birmingham, United Kingdom, B3 2AP
Warehouse address: Flat 5065, 5/F, Yau Lee Centre 45 Hoi Yuen Road Kwun Tong, Hong Kong

Phone: +44 7447 388678
Email: info@aralynlondon.com

Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.
Contact form: Click here